Privacy Policy

Effective Date: 13 July 2026

At Alfajar Travel UK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or book our travel services.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.

Who We Are

Alfajar Travel UK provides travel services including flights, Umrah packages, holiday packages, hotel bookings, visa assistance, travel insurance, and related travel services.

If you have any questions about this Privacy Policy or your personal data, please contact us using the details provided at the end of this policy.

Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

Full name
Date of birth
Gender
Nationality
Postal address
Email address
Telephone number
Passport details (where required)
Visa information (where required)

Booking Information

Flight details
Hotel preferences
Travel itinerary
Passenger information
Frequent flyer details (if provided)
Special travel requests

Payment Information

When making a payment, we may collect:

Billing address
Payment amount
Transaction details

For your security, payment card details are processed through secure third-party payment providers. We do not permanently store your full payment card information.

Special Category Information

Where necessary, we may collect information relating to:

Medical conditions affecting travel
Mobility requirements
Dietary requirements
Religious requirements (such as Halal meal requests)

We only collect this information when necessary to provide our services and with your consent.

How We Use Your Information

We use your information to:

Process travel bookings
Arrange flights, hotels, visas, insurance and travel services
Contact you regarding your booking
Provide customer support
Verify your identity
Process payments
Improve our website and services
Send booking confirmations and travel documents
Respond to enquiries
Meet legal and regulatory requirements

With your permission, we may also send promotional emails regarding offers, discounts, or new travel services. You can unsubscribe at any time.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Improve website performance
Understand how visitors use our website
Measure website traffic
Enhance website security

You can disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

Website Analytics

We may use trusted analytics services such as Google Analytics to understand how visitors interact with our website.

The information collected is generally anonymous and helps us improve our website, services, and user experience.

Social Media

Our website may include links or sharing features for platforms such as Facebook, Instagram, X (formerly Twitter), YouTube, or other social networks.

If you interact with these features, the respective social media platforms may collect information according to their own privacy policies.

Third-Party Services

We work with trusted third-party providers including:

Airlines
Hotels
Tour operators
Visa processing services
Insurance providers
Payment processors
Technology and hosting providers

We only share information necessary for providing the travel services you have requested.

Payment Security

Online payments are processed using secure payment gateways.

We use appropriate security measures to protect payment information during transmission. Alfajar Travel UK does not retain complete credit or debit card details after payment processing unless legally required.

Legal Disclosure

We may disclose your information when:

Required by law
Requested by government authorities
Required for immigration or border control
Necessary to prevent fraud
Necessary to protect our legal rights

Some countries require airlines and travel companies to provide passenger information before travel for security and immigration purposes.

International Data Transfers

As an international travel agency, your information may be transferred outside the United Kingdom to airlines, hotels, embassies, visa authorities, and travel partners in order to complete your booking.

Where required, we take appropriate measures to ensure your personal information remains protected.

Data Retention

We keep your personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Maintain financial records
Prevent fraud

After this period, your information is securely deleted or anonymized.

Your Rights

Under UK data protection laws, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information (where legally applicable)
Restrict processing
Object to certain processing activities
Withdraw consent
Request a copy of your personal data
Lodge a complaint with the Information Commissioner’s Office (ICO)

Keeping Your Information Secure

We implement appropriate technical and organisational security measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

Although we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Information About Other Travellers

If you provide personal information about other travellers (family members or companions), you confirm that you have their permission to provide their information and agree to this Privacy Policy on their behalf.