Payment & Refund Policy

Effective Date: 13 July 2026

At Alfajar Travel UK, we aim to provide transparent and fair payment and refund procedures. By making a booking with us, you agree to the terms outlined in this Payment & Refund Policy.

Booking & Payment

To confirm your booking, a deposit or full payment may be required depending on the type of travel service purchased.

Accepted payment methods may include:

Credit Cards
Debit Cards
Bank Transfer
Other approved payment methods

Bookings are only confirmed once payment has been successfully received and confirmed by Alfajar Travel UK.

Pricing

All prices displayed are in British Pounds Sterling (GBP) unless otherwise stated.

Prices are subject to availability and may change before a booking is confirmed due to airline fare changes, hotel availability, taxes, exchange rate fluctuations, or supplier pricing updates.

Once your booking has been confirmed, your agreed price will only change where permitted by applicable law or supplier terms.

Payment Security

Payments made through our website are processed using secure payment gateways that comply with industry security standards.

For your protection, Alfajar Travel UK does not permanently store your complete credit or debit card details.

Booking Confirmation

After successful payment, you will receive a booking confirmation by email.

Please review all booking details carefully and notify us immediately if any information is incorrect.

Cancellation by the Customer

If you wish to cancel your booking, you must contact Alfajar Travel UK as soon as possible.

Cancellation charges will depend on:

Airline policies
Hotel policies
Tour operator terms
Visa service status
Supplier cancellation fees
The timing of your cancellation

Some bookings, promotional fares, or special offers may be non-refundable.

Refund Policy

Where a refund is permitted, it will be processed in accordance with the relevant airline, hotel, supplier, or service provider’s refund policy.

Refund eligibility depends on:

Fare conditions
Supplier terms and conditions
Cancellation timing
Whether services have already been used

Processing times vary between suppliers and financial institutions and may take several weeks before funds appear in your account.

Non-Refundable Services

Unless otherwise stated, the following may be non-refundable:

Promotional airline tickets
Low-cost airline bookings
Visa processing fees
Service charges
Booking fees
Travel insurance premiums
Administrative fees
Certain hotel reservations
Special event packages

Please review the fare conditions before confirming your booking.

Changes to Bookings

If you wish to amend your booking after confirmation, changes are subject to:

Airline or supplier approval
Availability
Applicable amendment fees
Any difference in fare or accommodation cost

Some bookings cannot be amended once confirmed.

Supplier Cancellations

If an airline, hotel, tour operator, or other supplier cancels your booking, Alfajar Travel UK will assist you in obtaining any refund, travel credit, or alternative arrangements offered by the supplier.

Refunds remain subject to the supplier’s terms and conditions.